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Introduction

The BlackBerry Enterprise solution is a complete wireless platform that extends the benefits of data messaging and collaboration environments and other tools to mobile environments. The BlackBerry Enterprise solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications. Many enterprises use the BlackBerry Enterprise server to provide their employees with mobile access to email and other enterprise applications. Figure 1.1 depicts the architecture of the BlackBerry Enterprise Server.

Figure 1 : Architecture of the BlackBerry Enterprise Server

As can be inferred from Figure 1.1, the BlackBerry Enterprise Server consists of various services and components. The BlackBerry services are designed to provide data from enterprise applications to mobile users.The BlackBerry components are designed to monitor BlackBerry services, process, route, compress, and encrypt data, and communicate with the wireless network. The table below briefly describes some of the key components of the BES architecture.

Many enterprises use the BlackBerry Enterprise server to provide their employees with mobile access to email and other enterprise applications. Monitoring and management of the BlackBerry Enterprise server (BES) is important, since any failure with the mobile access system will result in hundreds of users losing access to critical enterprise applications. This is where eG Enterprise lends hands to administrators for continuously monitoring the BlackBerry Enterprise servers.

eG Enterprise offers two specialized models for monitoring the different versions of the BlackBerry Enterprise Server - while the BlackBerry model enables the monitoring of BlackBerry servers of versions less than 5 (i.e., v4.1 and lesser), the BlackBerry 5x model facilitates the monitoring of BlackBerry servers of version 5 (or its variants).